Director of Asset Management
Director of Asset Management

Title: Director of Asset Management
Reports To: Chief Executive Officer
Department/Division: Asset Management
FLSA Status: Exempt
Employment Status: Full-Time
Date: November 16, 2023

Position Summary
Responsible for performing a variety of complex and diverse managerial and administrative duties pertaining to the overall effectiveness and efficiency of the Agency's public, private, and mixed finance housing properties. Revises policies, procedures, and plans to ensure and maintain program compliance with HUD's changing regulations and guidelines and makes administrative and management decisions concerning overall operations of applicable plans. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Assessment System (PHAS) and other future HUD required evaluation systems. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Undertakes and performs the following and other work-related duties as assigned.

1. Responsible for strategic planning, developing, implementing, and administering the overall goals and responsibilities of the department.  Actively leads, manages, and develops a culture of continuous improvement to ensure effective planning, high standards for compliance, and appropriate controls to ensure revenue and performance is consistent with agreed targets.

2. Directs and provides guidance to Admissions and Occupancy staff in the development and implementation of policies to ensure all procedures are in compliance with HUD guidelines, and that interviews, eligibility processes, maintenance of waiting lists for appropriate bedroom size and for sites, re-examinations, preparation of contracts, etc., are in accordance with the Agency's rules, policies, and procedures completed in a timely and professional manner.

3. Directs and provides guidance to Compliance Property Manager as it pertains to operating practices and procedures to ensure compliance with HUD, federal, state, and local housing regulations. Approves and implements property management policies. Monitors and provides guidance to all property management subordinates to ensure policies are followed and organizational goals are met. 

4. Acts as the Agency's HUD Section 504 compliance officer to ensure that qualified individuals with a disability will not be excluded from the participation in, denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. Provides guidance and develops policy on 504 issues. 

5. Directs and prepares departmental budgets, staffing plans, required narrative and statistical reports for submission to CEO, HUD, and the Board of Commissioners. Reviews and approves reports prepared by departmental staff.

6. Provides guidance in the preparation of Capital Improvement modernization and revitalization plans, timetables, activities, and budgets ensuring compliance with funding programs and federal, state, and local residential building requirements. 

7. Monitors the procurement and construction process for all Capital  Improvement activities, identifies the physical conditions of Agency properties, and makes certain they are maintained in marketable condition. Oversees the procurement of architectural and engineering services, contractors, and other professional services for ongoing and future plans and developments.

8. Directs and provides guidance to the Maintenance Lead in providing skilled trade services (e.g., electrical, plumbing, HVAC, etc.) for Agency properties including the response to routine and emergency repair requests to ensure timely and successful resolution of problems, the preparation of annual maintenance schedules, budgets and their implementation, as well as, ensuring effective assignment, servicing, and replacement of Agency vehicles and equipment.

9. Directs and provides guidance to staff to ensure progressive, coordinated safety, crime prevention, and fear-reduction strategies and services are effectively implemented to guard against theft, vandalism, violence, or other threats against Agency employees and/or residents within the Agency's jurisdiction.

10. Monitors and tracks non-routine legal matters and their dispositions to ascertain long- and short-term effects and impact on the Agency, its practices, its budget, and its image in the Community.

11. Supervises staff, providing ongoing assistance to support a positive and productive working environment. Approves and oversees the selection, employment, training, direction, supervision, utilization, discipline, and termination of Agency employees and makes recommendations for other personnel-related activities. Sets standards, frameworks, performance indicators and protocols, identifying necessary responses to overcome performance issues and take appropriate action where required. 

12. Interacts with businesses, public officials, and public agencies to successfully maintain positive Agency image and working relationships.

Education and Experience
Bachelor's degree in Business, Public Administration, or related field from an accredited college or university and (5) years of progressively responsible experience in management or in an administrative capacity in property management or low-income housing.

The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Chief Operating Officer:

  • Public Housing Manager
  • Occupancy Specialist
  • Rent Calculation
  • Enterprise Income Verification System (EIV)
  • Fair Housing
  • Uniform Physical Condition Standards (UPCS)
  • Supervisory Maintenance

Knowledge and Skills
1. Thorough knowledge of the modern principles, practices, and techniques of Public Housing Agency management.

2. Thorough knowledge of the relationship of PHA's to other federal, state, and local jurisdictions and their abilities to provide funds or other support to the Agency.

3. Thorough knowledge of Agency operating policies and procedures, pertinent HUD regulations, and federal, state, and local laws and regulations pertaining to public housing authorities.

4. Thorough knowledge of the modern principles, practices, and techniques of personnel management, training, goal-setting, and performance evaluation.

5. Thorough knowledge of procurement regulations and OSHA requirements.

6. General knowledge of the modern principles, practices, and techniques of maintenance and other functional areas within the Agency.

7. Thorough knowledge of the modern principles, practices, and techniques of budgeting and accounting, and of the function and operation of the construction industry.

8. Skill in presenting information in a clear, organized, and convincing manner.

9. Must be able to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Agency.

10. Ability to accurately and completely document in writing appropriate events and activities.

11. Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and to hold subordinates accountable for tasks assigned.

12. Ability to read and comprehend complex material.

13. Ability to identify operational problems and develop effective solutions.

14. Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Agency.

15. Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.

16. Ability to operate appropriate Agency computer equipment and software packages.

Supervision Controls
The Director of Asset Management receives instructions from the Chief Executive Officer regarding agency goals, their priorities, and special assignments. The employee routinely works without the direction of the Chief Executive Officer and is free to develop methods, deadlines, and/or objectives. Normally the Director of Asset Management makes independent decisions pertaining to situations not covered by specific guidelines but the Chief Executive Officer is consulted in serious or unusual circumstances. The work of the Director of Asset Management is reviewed for progress, achievement of goals as appropriate to the circumstances, and compliance with procedures.

The employee provides guidance to subordinates, developing activities, setting priorities, establishing timelines, and modifying or making changes in the course of achieving global and priorities. The employee monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals or objectives.

Guidelines followed by the Director of Asset Management include published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the project and the entities involved, and independent research is necessary depending on the activity and/or project requirements.

The Director of Asset Management performs a wide variety of non- outine tasks, which are not always clearly related. The employee must identify the work that needs to be done, determine how to accomplish it, and coordinate, integrate, and prioritize a variety of tasks or assignments. The employee must make regular decisions involving usual and unusual circumstances, conflicting data, conflicting and competing demands, or other non-routine occurrences. The employee must coordinate costs, timing, funding availability, contracting requirements, and working relationships of fund providers in the development process.

Decisions and issues facing the employee involve multiple organizational units. Difficulty may be experienced in convincing staff, peers, and other individuals to concur with decisions made regarding day-to-day priorities, operational objectives, and goals.

Scope and Effect
The employee's work affects other Agency departments, the Agency's public housing programs, its residents, and the financial viability of Agency and can determine to a great extent the quantity and quality of housing and services the Agency is able to provide for low-income families. Successful accomplishment of work responsibilities by the employee ensures the Agency is operationally efficient and consistently rated as a standard or high performer by HUD and enhances the Agency's ability to provide housing that is decent, safe, and sanitary, with adequate services for its residents.

Personal Contacts
The Director of Asset Management has contact with a broad range of individuals including coworkers, applicants,residents, business firms, contractors, consultants, local, state, and federal officials, and architects. Personal contacts serve multiple purposes including: giving or gaining information, planning, coordinating, and advising motivating, influencing, directing persons or groups, and justifying, defending, negotiating, and resolving significant and/or sensitive and controversial issues.

Physical Requirements
1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.

2. Must be able to sit or stand for up to eight hours at a time while performing work duties.

3. Must be able to bend, stoop, push, and pull in the performance of office-related duties.

4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.

5. Must have vision and hearing corrected to be able to perform essential job functions. 

6. Must be able to maintain punctuality and attendance as scheduled. 

7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.

8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment
Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to dwellings or facilities.

Other Requirements
1. Must possess a State of North Carolina driver's license and must maintain a good driving record.

2. Must be available for occasional overnight travel for training. 

3. Must pass employment drug screening.

4. Must pass criminal background check.

5. Must work with the highest degree of confidentiality.

The Housing Authority of The City of Goldsboro is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Chief Executive Officer. 

Employment with The Housing Authority of The City of Goldsboro is  on an "at-will" basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.