HACG Resident Information
HACG values the health and safety of its residents, clients, and staff. Therefore, we are taking the following actions to address the COVID-19 pandemic and protect you and our team:
Hours of Operation
Staff will be working modified hours and will not have contact with residents. All inquiries will need to be made via email, phone call, or placed in the office dropbox.
Effective Monday, April 6, 2020 the HACG Offices will be opened from 7 AM until 3:30 PM Monday, Tuesday, Wednesday and from 7 AM until 12 noon on Thursday.
HACG maintenance will only respond to emergency work orders.
We ask that residents also carry a sanitizing agent, wash their hands often, and take appropriate steps to ensure their safety. HACG has provided guidance to residents from the CDC on best practices
during this time.
Rent will continue to be due each month. We understand many of you may face challenges in paying rent during these difficult times. Please contact your property manager right away if you are experiencing a decrease in income that may affect your ability to pay your rent.
Applying for Housing
Due to the COVID-19 outbreak and concern about the community and staff, Goldsboro Housing Authority has updated the procedure for applying for housing. Effective 3-24-2020 applications will be accepted on Tuesdays from 9-2 by placing them in the dropbox. Applications may be picked up on Mondays from 7 am-5:30 pm. The office is located at 1608 E. Holly Street.
If you have any questions please call Occupancy Dept. at 919-735-4226 ext. 1135.
All Events Canceled
As of March 17th, all community centers will have very limited activities as the NC Department of Public Health and Human Services and Centers for Disease Control are stressing the importance of social distancing and limiting in-person interactions.
There will be no recreational activities at community centers, all events currently scheduled are canceled, until further notice. Additional information will be available as we finalize our Emergency Closure Plan. Please stay connected to our social media pages and website for updates.
Local COVID-19 Resources
Organizations, businesses, and nonprofits are working together to provide community support during this pandemic. To receive the latest information on free meals, food distribution, employment, and other resources as it becomes available please be sure to follow our Facebook page here.
NC COVID-19 Resources
- NC COVID-19 Resource Page
- NC Unemployment Insurance Information Website
- Pandemic Electronic Benefit Program Website
- Food Assistance Page
HUD's Resource Page
- HUD's COVID-19 resource page
- HUD Issues COVID-19 Related Waivers for Public Housing and Housing Choice Voucher programs (added 4/13/2020); PDF version here (includes a clickable table of contents; added 4/13/2020)
Addressing Tenant Concerns Regarding Rent and the Temporary Suspension of Evictions for Nonpayment of Rent
HUD provided Public Housing Authorities (PHAs) with this official flyer addressed to tenants as an additional resource on the Temporary Moratorium on Eviction Filings signed into law on March 27, 2020, by the president under the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act"). HUD advised PHAs to distribute this flyer to all Housing Choice Voucher, Public Housing and Moderate Rehabilitation Program residents. For more information see HUD COVID-19 Resources and Fact Sheets at Hud.gov.
The U.S. Department of Housing and Urban Development (HUD) developed this flyer to provide Housing Choice Voucher (HCV), Public Housing, and Section 8 Moderate Rehabilitation (Mod Rehab) participants with important information and resources about paying rent during the national emergency concerning the coronavirus pandemic.
What is the suspension of evictions about?
Evictions for nonpayment of rent, and charges/fees for nonpayment of rent, have been temporarily suspended.
This applies to all HUD-assisted participants from March 27, 2020 to July 24, 2020*. Although your Public Housing Authority's (PHA) Admissions and Continued Occupancy Policies (ACOP) and/or Administrative Plan may not be updated, please be aware that the suspension of evictions for nonpayment of rent is in place.
Having trouble making rent?
- Voucher and public housing participants: If you lost your job or had a significant loss of income, request an interim reexamination with the housing authority as soon as possible. Your rent can be adjusted to reflect the change in income or you may be eligible for a financial hardship exemption. Your housing authority may also know about other local resources.
- Voucher participants only: Contact your landlord right away. Reach out early to discuss potential payment plans or accommodations. Due to loss in income and the resulting interim reexamination, your rent adjustment may be retroactive. Confirm with the PHA and your landlord whether you will receive a credit for the previous month.
What else should you know?
- Rent is still due during this time period and will accumulate if unpaid.
- Your landlord and the PHA cannot initiate a new eviction action for nonpayment of rent and you should not receive a notice to vacate for nonpayment of rent from March 27, 2020 - July 24, 2020.
- Your landlord and the PHA cannot charge any late fees, or accrue charges/fees, and your assistance cannot be terminated for past due rent in April, May, June and July 2020.
- If you are behind on rent after the suspension of evictions expire: Voucher participants need to negotiate directly with your landlord to determine requirements to repay unpaid rent. Otherwise, your landlord could file an eviction. Public housing participants need to work with the PHA to pay unpaid rent in a lump sum or set up a repayment agreement. Otherwise, your assistance could be terminated and/or the PHA could file an eviction.
- Evictions for nonpayment of rent filed with the court before March 27, 2020 can proceed if there is no conflict with state or local laws.
- The PHA or your landlord can still terminate assistance and evict for drug abuse, criminal activity, lease violations, fraud, repeated minor violations, other good cause, etc.
- HUD does not intervene or participate in eviction proceedings. If you feel you are being wrongfully evicted, contact your local legal aid organization or social service agencies. If you are a Voucher participant, you may also contact your local PHA.
*Enacted in Section 4024 of the Coronavirus Aid, Relief, and Economic Security Act, 2020 "CARES Act" (Public Law 116-136).
What you need to know about the Coronavirus Disease 2019
Stop the Spread of Germs
Help prevent the spread of respiratory diseases, like Coronavirus Disease 2019 (COVID-19)
- Avoiding close contact with people who are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Avoid touching your eyes, nose, and mouth.
- Clean and disinfect frequently touched objects and surfaces.
- Stay home when your sick, except to get medical care.
- Wash your hands often with soap and water for at least 20 seconds.
Symptoms of Coronavirus Disease 2019
Patients with COVID-19 have experienced mild to severe respiratory illness.
Symptoms can include fever, cough and shortness of breath. Symptoms may appear 2-14 days after exposure.
If you have been in China or in close contact with someone with confirmed COVID-19 in the past two weeks and develop symptoms, call your doctor.