Frequently Asked Questions
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Applications are now online through Rent Café at www.myportal.hacg.org.
Once your application is submitted in Rent Café and approved you will be able to log back into Rent Café at any time to check the status of your application. If you have questions about your application please contact our Occupancy Department at firstname.lastname@example.org or 919-735-4226 ext. 1134 or 1135. Leave a message with your contact information if no one is available and your call will be returned.
The Public Housing Waiting List is for the following properties: Fairview, Lincoln, Elmwood, Little Washington, Woodcrest, Oleander Duplex, West Haven, and Park Court. Site-Based Public Housing Waiting Lists for each of the following properties: Walnut Street School Apartments and Trinity Court. Applicants may let the Occupancy Office know of their preferred location; however, apartments are offered as they become available in the appropriate size. Reasonable accommodations are available for individuals with disabilities.
Rent is determined by household. No more than 30% of a family's annual income will be paid in rent. Rent amounts vary based on assets, income, and deductions; however, rent and deposit amounts will be available to you at the time of lease up.You may update you application at any time by logging into Rent Café www.myportal.hacg.org to update your household income or family composition.
Wait time is based on your waiting list position as well as the turnover rate, therefore it is not possible to tell how long your wait time will be. You can view your status on a waiting list at any time by logging into Rent Café. Applicants are notified in order of completed application for the apartment size approved for their household.
One year. You may be contacted after six months to update your information and remain on the waiting list.
The following tools are used for each applicant: Criminal Background Check, Equifax Credit check, Housing/Rental History Reference, Sex Offender Registry, and Enterprise Income Verification.
You may update you application at any time by logging into Rent Café www.myportal.hacg.org to update your application.
The minimum age for a Head of Household is 18 years old unless emancipation papers are provided.
Yes, but the amounts are based on median income limits for Goldsboro/Wayne County, NC and may be updated each year. The income limits are also based on household size. If your income is more than 80% of the local median income for your family size, you are not eligible for public housing.
Yes, our minimum security deposits are $150, but may be greater as they are based on rent amount. This must be paid at the time of lease up. Additional deposits may be required for pets.
There is a current copy of the ban list posted in the lobby of The Housing Authority of the City of Goldsboro's (HACG) Administrative Office as well as the lobbies of the office for each of our properties.
No. A banned person may not come on any of HACG's properties to include residences, offices, common areas or parking lots. A banned person may not visit anyone on the HACG's properties.
In order for an individual to be removed from the ban list, they must complete an application for removal. Applications can be obtained from the link below. Individuals on the ban list may request that an application be sent to them or they may send someone who is not banned from the property to pick up an application at the HACG's Administrative Office at 700 N. Jefferson Avenue during our business hours. Completed applications along with a full criminal background history are to be delivered to the Goldsboro Police Department for review and recommendation as to whether the individual should be removed from the ban list. The HACG will then review the application and the Goldsboro Police Department's recommendation and make a determination as to whether the individual be removed or remain on the ban list. The individual will be notified in writing of the decision.
Rent must be paid at your property management office during business hours. As a convenience to you, a secure drop box is also available at the property management office 24/7.
Rent is determined by household. No more than 30% of a family's annual income will be paid in rent. Rent amounts vary based on assets, income, and deductions; however, rent and deposit amounts will be available to you at the time of lease up. You may Report a Change in income or household composition at any time by logging into Rent Café www.myportal.hacg.org.
Rent is late after the 5th day of each month and a $10 late fee will be assessed to your account.
Excess utilities are due 30 days from the notice.
Yes, before you adopt a pet please contact your property management office to schedule an appointment to review the pet policy. If you have an assistance animal or plan to get an assistance animal please contact your property management office to schedule an appointment to review the assistance animal policy.
You may Report a Change in household composition at any time by logging into Rent Café www.myportal.hacg.org.
Recertification is a process to renew a lease and is a program requirement of subsidized housing. Each tenant is recertified on an annual basis. Failure to comply and provide the necessary documentation may result in termination of a lease. Recertification is completed in Rent Café.
Each tenant is recertified on an annual basis.
Please contact your property management office to schedule an appointment to review the transfer policy and submit a transfer request.
You may Report a Change in household income at any time by logging into Rent Café www.myportal.hacg.org.
The Fair Housing Act prohibits discrimination against individuals who have disabilities or who are associated with people with disabilities.
A disability is a physical or mental impairment that substantially limits one or more major life activities, such as walking, seeing, hearing, speaking, learning, working, caring for oneself. People who are regarded as disabled or have a record of a disability are also protected.
Examples of disabilities include:
- Hearing, mobility, and visual impairments
- Chronic mental illness
- AIDS/HIV+ status
- Developmental disabilities
- Alcoholism and past drug addiction
A reasonable accommodation or modification request can be submitted in writing to the property management office.
Eligibility for a housing voucher is based on the total annual gross income and family size. During the application process, the HACG will collect information on family income, assets, and family composition. The collected information will be verified and a criminal background check will be conducted. A family's income may not exceed the income limits established by HUD, which are based on family size. After the verification process is complete, the family will be notified whether or not it meets eligibility guidelines for assistance.
A Section 8 Housing Choice Voucher holder may take the voucher anywhere in the United States where a Public Housing Authority administers a tenant-based voucher program. This process is called portability.
New Voucher holders who were not living in the HACG's jurisdiction at the time the family applied for housing assistance must initially lease within our jurisdiction for the first 12 months of assistance.
In order to move, you must do so either at the time a voucher is initially issued or at the end of your lease with proper 30-day notice to your current landlord and notify your current Section 8 Housing Choice Voucher Program Office that you wish to move to another jurisdiction.
If you have a Housing Choice Voucher and would like to move to Goldsboro, your first step is to inform your current Housing Authority that you would like to relocate to our jurisdiction.
Portability Documentation should be sent to the attention of:
HACG Section 8/HCV Coordinator
By email: email@example.com
By Fax: (919) 736-2788
By mail: HACG Section 8/HCV Coordinator PO Box 1403 Goldsboro, NC 27533-1403